Front Desk Manager

Job Overview

Qunquaat Hotel is seeking to hire a talented Front Desk Manager. We would like someone enthusiastic and capable with previous experience in this or a smiliar role.

Responsibilities for Front Desk Manager

• Responsible for the running of the front desk by hiring and training all front desk agents and leading by example

• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines

• Assist in the development and monitoring of the budget to provide top quality customer service

• Schedule the front office staff and supervise workload during shifts

• Act as liaison between the General Manager and staff

• Answer phone inquiries, direct calls, and provide basic information

Qualifications for Front Desk Manager

• High School Diploma required, advanced degree in hospitality related field preferred
• 2 years of previous front desk manager or front desk supervisor experience is preferred
• Excellent leadership, management, and team building skills
• Must have strong verbal and written communication skills
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
• Ability to multitask, prioritize, and manage time